Kind words from past clients
I had heard stories of realtors who cut corners or seemed more focused on the sale than the client, but Vivian was the complete opposite. She is extremely knowledgeable and always provides honest, unbiased advice about the best course of action, whether buying or selling. What stood out most was that her focus was never just on closing a deal, but on truly supporting and guiding me through the process. It never felt like a transaction—instead, Vivian acted as a trusted advisor who genuinely cared about helping me make the right decision.”
- San
“Vivian made the entire experience so much easier than I could have imagined.
“Working with Vivian was such a wonderful experience.
From start to finish, everything felt easy and reassuring. She was always quick to respond, super clear in explaining things, and consistently kept me in the loop with updates. What really stood out was how warm, positive, and genuine she was—like having a knowledgeable friend guiding you through every step. At the same time she was professional, showed up on time, knew the ins and outs of every unit and building we visited, and always made me feel like my needs came first. You can trust her to have your back. I’m so glad to have gone through my first experience searching for a new home with Vivian. I’d definitely recommend her to my friends and family. Thanks Vivian!”
- Daniel
“ALWAYS MADE US FEEL LIKE WE WERE HER #1 PRIORITY…
Vivian was incredibly supportive of our first home purchase. She took the time to really get to know what was important to us as a family. She set really clear expectations as to what the process would look like and provided such great knowledge. Thank you!”
- lauren & jordan
“We had a wonderful home buying experience with Vivian!
Not only was she very flexible and able to work around our busy schedule, but she also took time to understand our wants and needs and worked hard to operate within our constrains. She was kind and encouraged us when we were having a hard time finding the right fit. We never felt pressured to settle for things we didn’t like, but she helped us to learn what kinds of concessions made sense in the context of our budget and time frame. Once we found a place, Vivian was very helpful ensuring that the lawyers and mortgage brokers were on track to meet the closing deadline, and also connected us with a reliable contractor and excellent home inspector. Vivian went above and beyond, and we would highly recommend her to anyone in need of a realtor!”
- Kimberly & John
“Vivian worked to ensure we could get a home that fit our needs despite our complex situation…
We could not be more pleased with our new home and have already recommended her services to a friend, and intend on recommending her services to more friends in the future. Thank you!”
- The haylor family
“Vivian is simply amazing!
Extremely easy to work with and I highly appreciate how direct she is, and how she can synthesize complex information into easy-to-understand-bottom-line-info for us real-estate dummies! Commercial leasing is no joke, and Vivian did not miss a beat - she really knows her stuff! She clearly had our best interest at heart and we really felt like she had our backs 100% of the time. She remained unbiased in everything, yet still gave us frank and accurate advise when we needed it. On another note, she was very responsive - always kept us updated even before we asked, answered our questions quickly, booked showings as fast as humanly possible, etc. Thank you Vivian!”
- Kearston & Serena
“She was so supportive, knowledgeable, and professional during my entire search process.
I had an amazing experience working with Vivian! Her communication was great and prompt, and she was very accommodating in scheduling viewings on short notice, which was key in helping me secure my place. I would recommend her services to anyone. Thanks, Vivian!”
- EMMa
“I am really happy with my first home!
Vivian is amazing to work with. She took the time to understand my exact requirements. Home buying is such a difficult task, she explained the steps involved patiently to make the process a lot easier. She is dependable and I’d definitely recommend her. Can’t thank you enough for your hard work.”
- Sireesha
“extremely helpful, knowledgeable, and kind!
Vivian was on top of her stuff, answered my many MANY questions with a smile, and made this process much less stressful :) Very appreciative and happy with her service!”
- lauren
“her attention to detail was refreshing…
Vivian was extremely helpful and I appreciated that she developed a good eye for the kind of unit and features I was looking for. Her willingness to support me in exploring new neighbourhoods while keeping an eye out for availabilities in the building I actually wanted to be in (and am now in!) was impressive. I won’t hesitate to recommend her to friends who are looking for a new home.”
- elleN
At first we tried to navigate the market on our own, but we quickly realized that we will need help. And when we met Vivian, we thought - she looks capable! That was a real start of our search. We were going through listings every day and had seen more than a dozen apartments, but they were disappearing fast. Even when we had to pause our search due to personal reasons, Vivian remained patient and supportive. And it was her suggestion that ultimately led us to our new home, and we're grateful for her guidance and support throughout the process.”
- D & M
“We feel lucky to have had Vivian's help, and we're confident you will too.
“Vivian was always very good at answering any questions I had and supporting me through the process of securing my first apartment.”
- Cole
“Working with Vivian was a smooth, efficient, and enjoyable experience.
She was very thorough explaining every detail of each step. Throughout the experience she also had such a great polite attitude, that made working with her very comfortable. Furthermore, she does a lot of research into the specific scenario, and even in a tough market, we managed to lease our property not too long after listing. Lastly she goes above and beyond to keep things on track, and I could comfortably leave the job in her hands. I would highly recommend working with Vivian.”
- jason
“professional, personal, friendly, understanding, reliable, and always puts the client’s best interest first.”
- MEAGAN
“Vivian was incredibly patient and understanding…
while we were looking for a rental unit. We had a very narrow location and she managed to find the perfect place within our budget!”
- Kevin & Christina
“Vivian was really great to work with,
she’s patient and proactive, helped us understand the process since it was our first time looking for an apartment in Canada, and she really tried to understand what we were looking for and managed to help us find it.”
- A & B
“Vivian is a very caring and honest realtor,
and my girlfriend and I are so happy to have worked with her. Since we had never been to Canada before, we had to handle the apartment picking, virtual viewings, and lease signing entirely from abroad.
During this process, we ran into some trouble with a landlord's agent who was overly strict and unwilling to accommodate us. Vivian was completely on our side and resolved the issue, ensuring the apartment was secure before we landed. She handled it without needing much intervention from us, simply letting us know what she was going to do before taking action. We admired this aspect of her work ethic a lot.
Her professionalism and respect really stood out too. Her suggestions were incredibly helpful because, since we both come from Hong Kong, she could truly relate to our situation, and we really valued her insights. Vivian made everything so smooth and stress-free, which made us feel very secure and safe from afar.
When we finally arrived in Toronto, the unit exceeded our expectations. Without a doubt, we wouldn't have been able to find such a nice place and secure a great deal without Vivian. We really enjoyed the process and very much look forward to working with her again.”
- Freddy & Anika
“Vivian has been the best person to work with…
for help finding a condo to rent. She was so understanding of every question and issue and was always there to help in any way she could. She came highly recommended and I in turn would highly recommend her.”
- Adina
“Vivian is a seasoned professional who made a stressful process feel seamless.
Vivian came highly recommended to me from a bunch of friends that she helped close and I see why. She provided the right information at exactly the right time, preventing me from feeling overwhelmed. Her deep insights were instrumental in my decision-making, and she consistently went above and beyond often uncovering off-market details that weren't available online. Always accessible and easy to talk to, Vivian is truly the best realtor I could have asked for.”
- Karan
“Vivian was wonderful to work with!
She was kind, helpful, and always had our best interests in mind throughout the rental process. She offered great suggestions during our search, and I really appreciated her professionalism when dealing with prospective landlords and agents, as well as her quick responses.”
- Reg & Jacob
“She was patient and explained the differences between renting in Hong Kong and in Toronto…
to us which made an impact to how we made the decision of where to rent. Overall it was a great experience for us as we were new to Toronto. The process was smooth as it was well planned ahead. One of the units we visited was smaller than expected, we were confused as the specified size should have not been that small. But thanks to Vivian, it was found out the listing details of that unit was inaccurate. That cleared our confusion and saved our time by not looking for similar units in the same building.”
- S.L.
“If anyone is looking for someone who can handle the stress of the Toronto market with ease, Vivian is the best choice!
I had the pleasure of working with Vivian Lai recently to find a 3-bedroom home in downtown Toronto for myself and two friends. In a market this competitive, things can get complicated quickly, and we encountered several unexpected hurdles along the way.
Vivian was absolutely incredible. While there were many moving parts and unknown complications to navigate, she stayed on top of everything and kept the process organized. Her ability to manage the situation and ensure all the pieces came together for our move was a huge relief. She is professional, dedicated, and truly does an amazing job for her clients.”
- Praveen
“Reliable, helpful, friendly…
Above all, we got the impression that Vivian cared about us and our concerns. We loved working with her, would highly recommend her, and look forward to working with her again in the future!”
- TIM & NYSSA
“PROFESSIONAL, EFFECTIVE, PROMPT, AND EXTREMELY EFFICIENT.”
- ST REGIS PROPERTIES INC.
“Vivian made renting much simpler and faster for us.
Having heard about the crazy rental market in Toronto in the past few years, we came to Toronto thinking that the process would be tough and long. She provided us with information tailored to our needs in order to help us make a thorough decision. Even after the process was completed, Vivian continually checked in with us and provided guidance and support with issues we faced after moving in. Vivian did an amazing job! I wouldn't have it any other way.”
- L.W.
